Refund policy

Return and Refund Policy
Last Updated: 09/10/2025

At Tagore's Table, we want you to be completely satisfied with your purchase. We understand that shopping for handcrafted items online can be challenging, so we've created this comprehensive return and refund policy to ensure your peace of mind.

Return Timeframe
You have 30 days from the date of delivery to initiate a return. Returns must be requested within this timeframe to be eligible for processing.

Eligible Items for Return
Items We Accept for Return:
●    Unworn and unused items in original condition
●    Items with all original tags and packaging intact
●    Sarees, clothing, and accessories that have not been altered or worn
●    Home goods and textiles in pristine condition
●    Items that arrive damaged or defective
●    Items that are significantly different from their description

Items We Cannot Accept for Return:
●    Custom or personalized items (unless defective)
●    Items that show signs of wear, alteration, or damage
●    Products without original tags or packaging
●    Items returned after 30 days from delivery
●    Intimate apparel for hygiene reasons (unless defective)
●    Items damaged due to misuse or improper care

Understanding Handcrafted Products

Natural Variations
Our products are handcrafted by skilled Bengali artisans. The following characteristics are inherent to handmade items and are not considered defects:
●    Slight color variations from photos due to natural dyes and lighting
●    Minor pattern irregularities in block printing or weaving
●    Small variations in size (within 1-2 inches for textiles)
●    Natural texture differences in fabrics
●    Unique artisan signatures or finishing touches

Quality Standards
We will accept returns for items that have:
●    Significant structural defects affecting usability
●    Major color discrepancies beyond normal variation
●    Damage during shipping
●    Missing components or accessories

Return Process

Step 1: Contact Us
Before returning any item, please contact us at:
●    Email: [YOUR-EMAIL]
●    Phone: [YOUR-PHONE]
●    Return Request Form: [LINK TO RETURN FORM]

Please include:
●    Your order number
●    Photos of the item (if claiming defect or damage)
●    Reason for return
●    Preferred resolution (refund, exchange, or store credit)

Step 2: Return Authorization
We will review your request and provide:
●    Return authorization number
●    Return shipping instructions
●    Pre-paid return label (for defective items or our errors)

Step 3: Package Your Return
●    Use original packaging when possible
●    Include all tags and accessories
●    Pack items securely to prevent damage during shipping
●    Include the return authorization number

Step 4: Ship Your Return
●    Use the provided return label or ship to our return address
●    Track your return shipment
●    Keep your tracking receipt for reference

Return Shipping
Who Pays for Return Shipping:
We Pay When:
●    Item arrived damaged or defective
●    We sent the wrong item
●    Item is significantly different from description
●    Our error in fulfillment

You Pay When:
●    Change of mind returns
●    Size or color exchanges
●    Item doesn't fit as expected
●    Style preferences

Return Shipping Options:
●    Standard return shipping: 5-10 business days
●    Expedited return shipping: 2-5 business days (additional cost)
●    International returns: Contact us for instructions

Refund Process
Processing Time
●    Inspection: 2-3 business days after we receive your return
●    Refund processing: 3-5 business days after approval
●    Bank processing: 3-10 business days (varies by financial institution)

Refund Methods
●    Original payment method: Primary option for all returns
●    Store credit: Available upon request (no expiration date)
●    Exchange: Subject to availability

Refund Amounts
●    Full refund: Purchase price minus original shipping (unless our error)
●    Partial refund: May apply for items with minor wear or missing tags
●    No refund: For items outside policy guidelines

Exchange Policy
Size Exchanges
●    One free size exchange per item (within 30 days)
●    Subject to availability in requested size
●    Size charts available on product pages
●    Contact us before placing exchange request

Color Exchanges
●    Available for in-stock colors only
●    May incur additional shipping charges
●    Color variations in handcrafted items are normal

Style Exchanges
●    Store credit issued for price difference
●    Additional payment required if new item costs more
●    Subject to current pricing

Damaged or Defective Items
Immediate Action Required
If your item arrives damaged or defective:
1.    Take photos immediately upon receipt
2.    Contact us within 48 hours of delivery
3.    Do not attempt repairs
4.    Keep all packaging materials

Our Commitment
●    Free return shipping for damaged/defective items
●    Full refund or replacement at your choice
●    Expedited processing for urgent needs
●    Additional compensation may be offered for inconvenience

International Returns
Special Considerations
●    Contact us first for return authorization
●    Customs duties may apply to returns
●    Extended processing time due to international shipping
●    Proof of return shipment required

International Return Process
●    We provide return instructions and documentation
●    Customer responsible for return shipping costs (unless our error)
●    Refunds processed after successful return receipt

Store Credit
Benefits of Store Credit
●    No expiration date
●    Transferable to friends or family
●    Stackable with promotional offers
●    Easy online redemption

When We Offer Store Credit
●    Customer preference over refund
●    Partial returns or late returns (at our discretion)
●    Goodwill gestures for exceptional circumstances

Special Circumstances
Final Sale Items
Items marked as "Final Sale" are not eligible for return unless:
●    Defective or damaged upon arrival
●    Significantly different from description
●    Our error in fulfillment

Promotional Items
●    Free gifts must be returned with main purchase
●    Sale items follow standard return policy
●    Bundle deals may require return of entire bundle

Care Instructions
●    Proper care is essential for handcrafted items
●    Care instructions provided with each purchase
●    Damage from improper care not covered under return policy

Contact Information
For all return and refund inquiries:
Tagore's Table Customer Service
●    Email: [YOUR-EMAIL]
●    Phone: [YOUR-PHONE]
●    Hours: [YOUR-BUSINESS-HOURS]

Return Address:
 Tagore's Table Returns[YOUR-RETURN-ADDRESS][CITY, PROVINCE, POSTAL CODE]Canada

Policy Updates
This return and refund policy may be updated periodically. Any changes will be:
●    Posted on our website
●    Emailed to customers with pending orders
●    Effective immediately upon posting
The policy in effect at the time of your purchase governs your return.

Our Commitment
At Tagore's Table, we're committed to:
●    Fair and transparent return processes
●    Supporting traditional artisans through ethical practices
●    Customer satisfaction while respecting handcrafted product nature
●    Cultural heritage preservation through quality products
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This Return and Refund Policy is effective as of [DATE] and applies to all purchases from Tagore's Table.