Shipping policy

Shipping Policy

Last Updated: 09/10/2025

At Tagore's Table, we're committed to delivering your handcrafted Bengali treasures safely and efficiently. This shipping policy outlines our processes, timeframes, and costs to help you plan your purchase.

Shipping Locations
Domestic Shipping (Canada)
We ship to all provinces and territories across Canada, including:
●    All major cities and rural areas
●    PO Boxes and general delivery addresses
●    Business addresses and residential locations

International Shipping
We currently ship to [SPECIFY COUNTRIES]. International shipping is available to:
●    United States
●    United Kingdom
●    Australia
●    [ADD OTHER COUNTRIES]

Note: Some remote locations may have shipping restrictions. Contact us if you're unsure about your location.

Processing Time
Order Processing
●    Business days: Monday to Friday (excluding holidays)
●    Standard processing: 1-3 business days
●    Custom/Made-to-order items: 5-10 business days
●    Large orders (5+ items): 3-5 business days

Processing Steps
1.    Order confirmation and payment verification
2.    Quality inspection of each handcrafted item
3.    Careful packaging with protective materials
4.    Shipment preparation and carrier pickup

Factors Affecting Processing Time
●    Product availability and stock levels
●    Seasonal demand (especially during festivals)
●    Artisan production schedules
●    Quality control requirements

Shipping Methods and Timeframes
Domestic Shipping (Canada)

Standard Shipping
●    Cost: $[X] for orders under $[X]
●    FREE shipping on orders over $[X]
●    Delivery time: 3-7 business days
●    Tracking: Included
●    Carrier: Canada Post Regular Parcel

Expedited Shipping
●    Cost: $[X]
●    Delivery time: 1-3 business days
●    Tracking: Included with SMS updates
●    Carrier: Canada Post Xpresspost

Overnight Shipping
●    Cost: $[X]
●    Delivery time: Next business day
●    Tracking: Real-time tracking
●    Carrier: Canada Post Priority
●    Available: Major urban centers only

International Shipping
Standard International
●    Cost: Calculated at checkout based on destination
●    Delivery time: 7-21 business days
●    Tracking: Included
●    Carrier: Canada Post International Parcel

Express International
●    Cost: Calculated at checkout
●    Delivery time: 3-8 business days
●    Tracking: Priority tracking with updates
●    Carrier: Canada Post X press post International

Domestic Shipping Rates

International Shipping
●    Calculated by weight and destination
●    Duties and taxes: Customer responsibility
●    Insurance: Included for orders over $100
●    Delivery confirmation: Standard on all international orders

Special Item Shipping
●    Sarees and delicate textiles: Additional protective packaging ($2)
●    Brass items: Secure packaging for heavy items (calculated by weight)
●    Fragile items: Special handling fee ($5)
●    Large items: Oversized shipping rates may apply

Free Shipping
Domestic Free Shipping
●    Qualifying amount: Orders over $150 CAD
●    Method: Standard shipping (3-7 business days)
●    Exclusions: Remote locations may incur additional fees
●    Promotions: Special free shipping events announced via email

International Free Shipping
●    Qualifying amount: Orders over $300 CAD
●    Select countries only: US, UK, Australia
●    Standard international shipping method
●    Excludes: Duties, taxes, and customs fees

Packaging and Protection
Our Packaging Standards
●    Eco-friendly materials whenever possible
●    Protective wrapping for delicate handcrafted items
●    Moisture protection for textiles
●    Branded packaging that reflects our cultural heritage

Special Care for Handcrafted Items
●    Individual wrapping for each textile piece
●    Acid-free tissue paper for sarees and fabrics
●    Bubble wrap protection for brass and decorative items
●    Clear care instructions included with each shipment

Sustainable Packaging
●    Recyclable boxes and materials
●    Minimal plastic use
●    Reusable fabric bags for certain items
●    Biodegradable packing peanuts

Order Tracking
Tracking Information
●    Tracking number provided via email within 24 hours of shipment
●    Real-time updates available online
●    SMS notifications for expedited shipping
●    Email alerts for delivery confirmation

Tracking Your Order
1.    Check your email for shipping confirmation
2.    Click tracking link or visit carrier website
3.    Enter tracking number on carrier portal
4.    Monitor progress through delivery

Delivery Confirmation
●    Signature required for orders over $200
●    Photo confirmation for contactless delivery
●    Safe drop location options available
●    Delivery notifications via email/SMS

Delivery Information
Delivery Attempts
●    Multiple delivery attempts by carrier
●    Delivery notice left if recipient unavailable
●    Pickup options at local post office
●    Redelivery scheduling available

Delivery Requirements
●    Valid shipping address required
●    Someone available for signature deliveries
●    Safe delivery location for contactless delivery
●    Contact information for delivery updates

Special Delivery Instructions
●    Delivery preferences can be specified at checkout
●    Business delivery requires business hours availability
●    Apartment buildings: Provide buzzer/unit information
●    Rural addresses: May require pickup at nearest facility
International Shipping Details

Customs and Duties
●    Customer responsibility: All duties, taxes, and customs fees
●    Declared value: Full purchase price as required by law
●    Customs delays: Not included in delivery estimates
●    Documentation: We provide all required customs forms

Restricted Items
Some items may be restricted or prohibited in certain countries:
●    Textile regulations vary by country
●    Brass items may require special documentation
●    Contact us if unsure about specific items

International Delivery Times
Delivery times are estimates only and may be affected by:
●    Customs processing delays
●    Local postal service efficiency
●    Weather conditions and natural events
●    Peak shipping seasons

Shipping Delays
Potential Causes
●    Weather conditions affecting transportation
●    High volume periods (holidays, sales)
●    Customs processing for international orders
●    Address issues or delivery complications

Our Response
●    Proactive communication about known delays
●    Alternative solutions when possible
●    Expedited shipping upgrades at no cost (case-by-case)
●    Customer service support throughout process

Lost or Damaged Packages
If Your Package is Lost
1.    Contact us immediately with tracking information
2.    We initiate carrier investigation
3.    Replacement or refund processed after investigation
4.    No cost to customer for carrier issues

If Your Package is Damaged
1.    Document damage with photos
2.    Contact us within 48 hours of delivery
3.    Keep all packaging for inspection
4.    Immediate replacement or refund processed

Our Guarantee
●    Full protection for orders lost in transit
●    Damage replacement at no cost to customer
●    Insurance coverage on all shipments over $100
●    Customer satisfaction is our priority

Holiday and Peak Season Shipping
Holiday Schedule
●    Extended processing times during peak seasons
●    Carrier schedule changes during holidays
●    Early order recommendations for gift delivery
●    Special holiday packaging available

Peak Season Considerations
●    Increased volume: Longer processing and delivery times
●    Limited carrier availability: Reduced service options
●    Weather impacts: Potential seasonal delays
●    Plan ahead: Order early for important dates

Address Changes and Corrections
Before Shipment
●    Contact us immediately if address needs correction
●    No charge for changes before processing
●    Email confirmation of address updates

After Shipment
●    Carrier policies apply for address changes
●    Additional fees may be required
●    Delivery delays likely with address changes
●    Contact carrier directly for in-transit changes

Contact Information
For all shipping inquiries:
Tagore's Table Shipping Department
●    Email: [YOUR-SHIPPING-EMAIL]
●    Phone: [YOUR-PHONE]
●    Hours: [YOUR-BUSINESS-HOURS]
●    Live Chat: Available on website during business hours

Common Shipping Questions
●    Order status inquiries
●    Delivery scheduling
●    International shipping questions
●    Lost package reports
●    Address corrections

Policy Updates
This shipping policy may be updated to reflect:
●    Carrier service changes
●    Seasonal adjustments
●    New shipping destinations
●    Rate modifications
Changes will be posted on our website and communicated to customers with pending orders.
________________________________________
This Shipping Policy is effective as of [DATE] and applies to all orders placed through Tagore's Table.